AI assistant and widget

Articles in AI assistant and widget

• How does the GorZesk customer assistant work?It answers customers’ questions by retrieving from your catalog and orders first, then replying with what it found. If the data does not support an answer, it says so and hands off to a person.
• What does grounded AI mean?It means the assistant answers only from your business’s real data (catalog, stock, orders) rather than from general knowledge or guesses.
• What happens when the assistant does not know the answer?It says it does not know and hands the conversation to you. The conversation is marked handed off in Conversations.
• How do I brand the widget?Under Business Website choose the Widget tab to set the widget name, welcome message, accent colour and position, then save.
• How do I install the widget on my website?Copy the install snippet from Business Website → Installation and paste it before the closing </body> tag on every page where you want the widget.
• How do I know the widget is installed?GorZesk detects installation automatically the first time the widget script actually loads on a page. The Overview tab shows Installed, with first and last seen times.
• Why does the widget say Not installed yet?The script has not loaded from your live website yet. Check that the snippet is on a published page, load that page in a browser, then choose Refresh status.
• Can I preview what customers see?Yes. The Test tab under Business Website shows a live preview, with an option to open it full screen. Previewing never counts as an install.
• Can I change the widget position?Yes, choose bottom right or bottom left in the Widget tab.
• Which language does the customer assistant use?It uses the default language you set in Settings for your business profile, which affects the customer-facing widget, not the dashboard.
• Can customers send voice messages?Voice messages are supported where the channel allows them; uploads are validated on size, declared type and real contents.
• How do I reply to a customer myself?Open Conversations, select the conversation, type in the reply box and choose Send reply.
• What do conversation statuses mean?Open is in progress, handed off needs a person, and closed is finished.
• Does the assistant make up prices or discounts?No. Prices come from your catalog. It does not invent discounts, stock levels or policies that are not in your data.
• Why did the assistant give a wrong or incomplete answer?Usually the catalog is missing or out of date on that point. Check the product’s details, price and stock, then test the question again.

Not here? Ask the team and a person will follow up, usually within one to two business days.