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  3. How does the GorZesk customer assistant work?

AI assistant and widget

How does the GorZesk customer assistant work?

Short answer

It answers customers’ questions by retrieving from your catalog and orders first, then replying with what it found. If the data does not support an answer, it says so and hands off to a person.

Category: AI assistant and widget · Last updated 2 November 2026

Related questions

  • What does grounded AI mean?
  • Which language does the customer assistant use?
  • Does the assistant make up prices or discounts?
  • How do I reply to a customer myself?
  • What happens when the assistant does not know the answer?
  • Why did the assistant give a wrong or incomplete answer?

More in AI assistant and widget

Learn more

  • How GorZesk uses business records to answer questionsGuide
  • Test your assistant before customers doGuide

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