Support
How can we help?
Need a person?Send a requestCheck a requestSystem status
Good places to start
Questions new businesses and account holders often need first.
Browse help by area
Every answer is written from how Pinevon and Anchor work today, and says so when something is not available yet.
Anchor product help137 articles
Setting up, catalog and stock, customers, quotes and orders, the assistants, channels and your team.
- Getting started12First steps with Anchor and your free first month.
- Catalog and products16Add, edit, import and organise what you sell.
- Inventory10Stock levels, low-stock alerts and tracking.
- Customers10Customer records, imports and history.
- Orders and sales12Record, import and track orders.
- Quotes10Quotations from request to order.
- AI assistant and widget15How the customer assistant works and how to install it.
- Owner insights12Ask Anchor, the daily brief, analytics and AI usage.
- Automation and approvals8Suggestions that wait for your approval.
- Channels and integrations14Website, Messenger, WhatsApp, Instagram, Telegram and email.
- Team and access8Roles, members and business settings.
- Import and export10CSV and Excel imports, and getting your data out.
Plans and billing12 articles
The free first month, the Pro, Business and Custom plans, payments and invoices.
Your Pinevon account29 articles
Signing up and in, getting back in, security settings and your data.
Trust and help64 articles
Privacy and security, troubleshooting, contacting us, events, email and policies.
- Security and privacy12How your data is protected and your rights.
- Troubleshooting14When something is not working.
- Contact and tickets10Reaching the team and tracking a request.
- Events8Registration, calendars and cancellations.
- Newsletter and Insights8Subscribing, preferences and unsubscribing.
- Learning and resources6Guides, changelog and where to read more.
- Trust and legal6Policies, accessibility and company information.
Talk to a person
A member of the team reads every request. We usually reply within one to two business days, by the method you choose. That is a typical time, not a guarantee.
- Send a requestDescribe what you were trying to do. You get a reference to track it.Open the request form
- Email supportWrite from the address on your account so we can find it.support@pinevon.com
- Check a requestLook up a request with its reference and your email.Check status
- Report a security issueVulnerabilities go to a private channel, not the public form.Report privately
Learn at your own pace
- Pinevon LearningGuides, reading paths and short lessons by level.
- Watch the Anchor demoA captioned recording of Anchor, with a transcript.
- CommunityTopic groups and the channels where they meet.
- Tools and resourcesPinevon apps, Anchor capabilities and practical guides.
Looking for how Anchor protects data?Security and dataYour privacy choicesLegal center