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Legal, privacy and trust documents
Every policy that governs Pinevon and GorZesk, in one place, written to describe how the services actually work today.
Version 1.0 · Effective . It describes how Pinevon and GorZesk are built and operated today. If a sentence is unclear or you think it does not match what you see in the product, write to hello@pinevon.com and we will answer and correct it. Before a material change takes effect we publish the new version here with a new version number and effective date.
Terms of Service
The agreement that governs your use of pinevon.com, your Pinevon account and the Pinevon Assistant.
Version 1.0 · 18 sections
Privacy Policy
What personal data Pinevon collects, why, who receives it, how long we keep it and the choices you have.
Version 1.0 · 12 sections
Cookie Policy
The cookies and browser storage Pinevon uses, and why none of them is for advertising.
Version 1.0 · 5 sections
Acceptable Use Policy
What you may not do with Pinevon services, so they stay safe and available for everyone.
Version 1.0 · 5 sections
Refund and Cancellation Policy
How to cancel a paid plan, when refunds are given and how billing disputes are handled.
Version 1.0 · 9 sections
Data Processing Addendum
The terms under which Pinevon processes personal data on behalf of business customers who use its products.
Version 1.0 · 13 sections
Subprocessors
The third-party providers that process personal data for Pinevon services, and what each one does.
Version 1.0 · 2 sections
Security Disclosure Policy
How to report a vulnerability to Pinevon, what is in scope and how we will respond.
Version 1.0 · 7 sections
AI Use Policy
How Pinevon and GorZesk (formerly Skerry and Anchor) use AI: what is sent to providers, what we do not do, the limits of the answers and how to reach a human.
Version 1.0 · 7 sections
Accessibility Statement
Our accessibility goals, what we do today, known gaps and how to tell us about a barrier.
Version 1.0 · 4 sections
Questions: hello@pinevon.com