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  • AnchorThe AI Business Operating System.
  • See it in actionAn interactive example.
  • Open appSign in and start working.
  • CustomersWho Anchor is for.
ProductAnchorThe AI business operating system: catalog, orders and conversations, with AI grounded in your real data.Explore Anchor end to end

Built for any catalog-driven business.

Apparel & accessoriesHome & livingBeauty & wellnessFood & beverageHandmade & craftsWholesale & B2BElectronics & gadgetsBooks & media
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Customers
  • LearningGuides, tutorials and learning paths.
  • SupportSearch hundreds of help articles.
  • EventsSessions, workshops and Q&As.
  • InsightsReading on AI, business and technology.
LearningLearn how grounded AI worksConcepts, tutorials and step-by-step paths for owners and teams.Start learning
  • Our storyWhy Pinevon exists and how we think.
  • FounderWho started Pinevon and why.
  • What’s nextWhere Anchor and Pinevon are heading.
  • CareersBuild with Pinevon. See opportunities.
CareersBuild with PinevonFounding team, contributors, internships and more. Introduce yourself any time.See opportunities
  • Security and dataHow we protect your data.
  • Responsible AIHow Anchor’s AI is kept honest.
  • System statusLive service health.
  • Report an issueProduct problems and vulnerabilities.
  • Privacy PolicyWhat we collect and why.
  • Terms of ServiceThe rules for using Pinevon.
Trust CenterSecurity you can inspectWhat we do, what we do not claim, and how to reach us.Open Trust Center
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  1. Trust
  2. Responsible AI

Trust Center

Responsible AI

AI should assist people and businesses, not silently act for them. These are the rules we build to.

Principles

How AI behaves in our products

  1. 01

    Grounded, not remembered

    The Pinevon assistant and Anchor answer from approved knowledge and your own catalog and orders. When the data does not support an answer they say so instead of guessing.

  2. 02

    A person stays in charge

    Anchor’s automation produces suggestions that wait for approval. Low confidence means a hand-off to a person. Nothing irreversible happens silently.

  3. 03

    Data boundaries

    The AI never chooses which business’s data to read and never writes its own database queries. It can only use a fixed set of narrow tools, which are denied by default until deliberately added.

  4. 04

    Treat outside text as untrusted

    Retrieved documents and user messages are treated as untrusted input: we enforce permissions before retrieval and tool use, restrict what links the assistant may show, and limit request size, tokens, retries and cost.

  5. 05

    Measured, not assumed

    We keep a set of known questions and re-run it against the live pipeline every night, with alerts when results drop. It reduces regressions; it does not guarantee correctness.

  6. 06

    Honest about limits

    AI can be wrong. Answers depend on the data available and may be incomplete or out of date. Do not rely on it for legal, medical or financial decisions.

  7. 07

    Controls and disclosure

    We can switch AI off instantly, per provider or entirely, and cap daily spend. The AI providers we use are listed in the Subprocessors document, and the AI Use Policy explains the rules.

Human oversight

AI proposes. A person decides.

Anything with real-world consequences, such as a follow-up message or a reorder suggestion, is drafted and then waits for approval. Approving and rejecting are equally easy, and the risk level is shown.

AI draftsYou reviewYou approveIt happensNothing is sent or changed before approval.

Limits

What we cannot promise

No system is perfectly accurate, and we will not claim ours is.

  • →Answers can be wrong, incomplete or out of date, especially when your data is.
  • →Grounding reduces wrong answers; it does not eliminate them.
  • →AI output is not legal, medical or financial advice.
  • →Providers’ own terms apply to data sent to them.

Read the AI Use Policy and the list of AI providers.

Tell us if an answer was wrong.

Reports of wrong or unsafe answers help us fix the data or the system.

Report an issue Learn about grounded AI
pinevon

AI technology for modern businesses. Anchor, our first product, grounds every answer in a business's real data — never a guess.

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Founder & CEO · Taiyob Ali© 2026 Pinevon. All rights reserved.
Built by a small, focused team.

Pinevon Assistant

Grounded answers, or a real handoff

Hi, I'm the Pinevon assistant. Ask me about Anchor, how grounding works, or how to get started — if I don't actually know something, I'll say so instead of guessing.

Ask me things like

Talk to our team

Pinevon Assistant

Grounded answers, or a real handoff

Hi, I'm the Pinevon assistant. Ask me about Anchor, how grounding works, or how to get started — if I don't actually know something, I'll say so instead of guessing.

Ask me things like

Talk to our team

Ask the Pinevon assistant

Grounded answers about Anchor, in real time.