Plans and billing

Articles in Plans and billing

• What plans does GorZesk offer?Every new business gets its first month free with every feature. Then Pro ($25/month, 20% off the first paid month), Business ($100/month, 30% off the first month) and Custom plans. The live pricing page at gorzesk.pinevon.com/pricing is the source of truth.
• How do I upgrade my GorZesk plan?Open Settings → Plan and choose Upgrade to the plan you want.
• Why does it say Paid plans are not available to purchase yet?Paid checkout is being rolled out and may not be enabled for every account yet. Contact support@gorzesk.com to arrange Pro or Business, especially before your free month ends.
• What happens when my free month ends?If you have not chosen Pro or Business, the AI stops answering your customers. Their messages still arrive in Conversations for your team, nothing is deleted, and choosing a plan turns the AI back on.
• What does Payment past due mean?A subscription payment failed. Until the payment is fixed, the AI stops answering customers (their messages still reach Conversations); businesses from before 2 October 2026 use the Free plan’s limits instead. Update your billing, or contact hello@pinevon.com.
• How do I cancel my subscription?Use the plan controls in Settings, or contact hello@pinevon.com. There is no lock-in.
• Do you offer refunds?See the Refund terms in the Legal Center for the current policy, or write to hello@pinevon.com.
• Who processes GorZesk payments?Payments are handled by the billing provider shown in Settings (Billed via). GorZesk does not store card details.
• Can I get an invoice?Write to hello@pinevon.com with your business name and the period you need.
• Are there coupon codes?Coupons and gifts of free days exist and are managed by Pinevon. If you were given a code, use it where the plan flow asks for one.
• What happens to my data if I cancel?Cancelling a paid plan does not delete anything: your data stays, but the AI stops answering customers until you subscribe again (businesses from before 2 October 2026 continue on the Free plan’s limits). If you close your business account, its data is deleted within 30 days, except billing records the law requires us to keep.
• What does the Business plan include?Business is $100 a month: unlimited team members and products, 25,000 AI assistant queries a month and priority support. For larger volume or custom terms, Enterprise is agreed per contract: contact support@gorzesk.com.

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