Contact and tickets

Articles in Contact and tickets

• How do I contact Pinevon support?Use the contact form, email hello@pinevon.com (or support@gorzesk.com for help with GorZesk, privacy@pinevon.com for privacy requests, security@pinevon.com for security reports), or choose Talk to our team in the chat assistant.
• What happens after I submit the contact form?You get a confirmation with a ticket reference, and your message goes to the team that handles that topic.
• How do I check the status of my ticket?Open Check ticket status, then enter your ticket number and the email you used.
• How long will a reply take?We usually reply within one to two business days, by the method you chose on the form. That is a typical time, not a guaranteed response time.
• Can I attach a file to my message?Yes, one file up to 2 MB. Files are screened and stored privately, and only authorised staff can open them.
• Which topic should I choose on the contact form?Pick the closest one (support, sales, billing, security, privacy, legal, partnerships and more). It routes your message to the right team.
• Do I have to give a phone number?Only if you choose to be contacted by phone or WhatsApp; otherwise it is optional.
• Can I contact Pinevon on WhatsApp or Telegram?Yes. The contact page and footer list our WhatsApp and Telegram number. Using either does not replace a support ticket for account issues.
• What is the difference between a support issue and a security report?Support issues are problems using the product. A security vulnerability is a flaw that could expose data or access; report those to security@pinevon.com so they are handled privately.
• How do I give feedback or request a feature?Use the contact form or Settings → Feedback. Feedback shapes what GorZesk builds next.

Not here? Ask the team and a person will follow up, usually within one to two business days.