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  3. What happens when the assistant does not know the answer?

AI assistant and widget

What happens when the assistant does not know the answer?

Short answer

It says it does not know and hands the conversation to you. The conversation is marked handed off in Conversations.

Category: AI assistant and widget · Last updated 25 September 2026

Related questions

  • Why did the assistant give a wrong or incomplete answer?
  • Does the assistant make up prices or discounts?
  • How do I know the widget is installed?
  • How does the GorZesk customer assistant work?
  • Which language does the customer assistant use?
  • Can customers send voice messages?

More in AI assistant and widget

Learn more

  • How GorZesk uses business records to answer questionsGuide
  • Test your assistant before customers doGuide

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