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  3. Why did the assistant give a wrong or incomplete answer?

AI assistant and widget

Why did the assistant give a wrong or incomplete answer?

Short answer

Usually the catalog is missing or out of date on that point. Check the product’s details, price and stock, then test the question again.

If it does not work

  • Add missing descriptions or attributes.
  • Check the product is active.

Category: AI assistant and widget · Last updated 25 September 2026

Related questions

  • Does the assistant make up prices or discounts?
  • What happens when the assistant does not know the answer?
  • How does the GorZesk customer assistant work?
  • What does grounded AI mean?
  • Which language does the customer assistant use?
  • Can customers send voice messages?

More in AI assistant and widget

Learn more

  • How GorZesk uses business records to answer questionsGuide
  • Test your assistant before customers doGuide

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