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Best practice

Test your assistant before customers do

A short checklist of questions that reveal gaps in your catalog.
Beginner1 min readPart of Getting started with GorZesk
On this page
  1. Ask the questions customers ask
  2. What to look for
  3. Fix what you find

Before you start

Products in your catalog.

Ask the questions customers ask

  • Is this in stock, and in which sizes or colours?
  • How much does it cost?
  • What is the difference between these two products?
  • Can you send me a quote for these items?
  • Something you sell that is not in the catalog. It should say it does not know.

What to look for

A good answer uses your own product names, prices and stock. A hand-off is fine when the data is missing. An answer that sounds confident but is not in your catalog is a bug worth reporting.

Fix what you find

Most gaps are missing data. Add the description, attribute or stock, then ask again.

Part of: Getting started with GorZesk

Next recommendedSpotting and reducing wrong answers

Related

  • Best practiceSpotting and reducing wrong answersA repeatable way to keep an assistant accurate.Read

Last updated 2026-09-25. Something unclear or wrong? Tell us.

On this page

  1. Ask the questions customers ask
  2. What to look for
  3. Fix what you find

Related

  • Spotting and reducing wrong answers
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