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  2. Spotting and reducing wrong answers

Best practice

Spotting and reducing wrong answers

A repeatable way to keep an assistant accurate.
Intermediate1 min readPart of Responsible AI for business

Loop

  1. 1Step 1: Collect real questions, especially handed-off ones.
  2. 2Step 2: Check each answer against your data.
  3. 3Step 3: Fix the data (missing detail, wrong price, stale stock).
  4. 4Step 4: Ask again and confirm.

Signs of trouble

  • Confident answers about things not in your catalog.
  • Different answers to the same question.
  • Stale prices or stock.

Part of: Responsible AI for business

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Related

  • Best practiceTest your assistant before customers doA short checklist of questions that reveal gaps in your catalog.Read

Last updated 2026-09-25. Something unclear or wrong? Tell us.

Related

  • Test your assistant before customers do
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