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  3. Why does the widget say Not installed yet?

AI assistant and widget

Why does the widget say Not installed yet?

Short answer

The script has not loaded from your live website yet. Check that the snippet is on a published page, load that page in a browser, then choose Refresh status.

If it does not work

  • Loading the built-in preview does not count as an install.
  • Ad blockers or caching can delay detection; try a private window.

Category: AI assistant and widget · Last updated 25 September 2026

Related questions

  • How do I know the widget is installed?
  • Can I change the widget position?
  • Can I preview what customers see?
  • How do I brand the widget?
  • How do I install the widget on my website?
  • Why does it say Paid plans are not available to purchase yet?

More in AI assistant and widget

Learn more

  • How GorZesk uses business records to answer questionsGuide
  • Test your assistant before customers doGuide

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