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  1. Support
  2. AI assistant and widget
  3. Why does the widget say Not installed yet?

Why does the widget say Not installed yet?

The script has not loaded from your live website yet. Check that the snippet is on a published page, load that page in a browser, then choose Refresh status.

If it does not work

  • Loading the built-in preview does not count as an install.
  • Ad blockers or caching can delay detection; try a private window.

Category: AI assistant and widget · Last updated 2026-09-25

Related questions

  • How do I know the widget is installed?
  • Can I change the widget position?
  • Can I preview what customers see?
  • How do I brand the widget?
  • How do I install the widget on my website?
  • Why does it say Paid plans are not available to purchase yet?

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Founder & CEO · Taiyob Ali© 2026 Pinevon. All rights reserved.
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Pinevon Assistant

Grounded answers, or a real handoff

Hi, I'm the Pinevon assistant. Ask me about Anchor, how grounding works, or how to get started — if I don't actually know something, I'll say so instead of guessing.

Ask me things like

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Pinevon Assistant

Grounded answers, or a real handoff

Hi, I'm the Pinevon assistant. Ask me about Anchor, how grounding works, or how to get started — if I don't actually know something, I'll say so instead of guessing.

Ask me things like

Talk to our team

Ask the Pinevon assistant

Grounded answers about Anchor, in real time.