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Learning

Learn to build smarter businesses.

Practical guides on using GorZesk, applying AI responsibly and building on grounded systems. Written from how the product actually works.
Learning paths by levelReading paths by topicSearch the library

The library today

Learning paths
10
Resources
35
New here? Start withQuick start: GorZesk in an afternoon

Choose how you learn

  • Learning paths by level3 levels, 12 lessons, each with an exercise and a knowledge check. Progress is saved on this browser.See the levels
  • Reading paths10 ordered sets of guides, each with what it is for and what to read next.Browse paths
  • The library35 guides, tutorials and concepts you can search and filter by type.Search the library
  • Watch the demoA captioned recording of GorZesk with a transcript. Other films on Watch are labelled design showcases.Watch the demo

Practical guides for owners

  • Guide · 3 minA practical guide to grounded AI for your businessExplore how business records, clear answers and human review fit together.Read the guide
  • Guide · 2 minHow GorZesk uses business records to answer questionsWhat happens between a customer’s question and GorZesk’s reply, and what happens when your records do not have the answer.Read the guide
  • Guide · 2 minKeeping people in control of AI-assisted actionsWhich suggested actions wait for approval, what approving each one does, and how to review them well.Read the guide

Importing a catalog? Read the import guide and download a sample file with the right columns.

Learning paths by level

Three levels, four lessons each, from the ideas behind grounded AI to planning reliable workflows. Every lesson has an exercise and a short knowledge check. Free, no account needed; progress is saved on this browser.

  • Level 1

    Foundation

    Understand grounded AI, business data and the essentials of working with GorZesk.

    4 lessons · about 27 min

    You will be able to

    • Explain what Pinevon and GorZesk are, and what GorZesk does today.
    • Tell a grounded answer apart from an unsupported guess.

    Before you start: None. No account is needed to read the lessons.

    Start learningPath overview: Foundation

  • Level 2

    Practitioner

    Prepare your catalog, explore business questions and review supported AI suggestions.

    4 lessons · about 31 min

    You will be able to

    • Prepare catalog data that answers real customer questions.
    • Import products from CSV or Excel and fix flagged rows.

    Before you start: Foundation level, or equivalent familiarity with GorZesk.

    Start learningPath overview: Practitioner

  • Level 3

    Workflow Builder

    Plan reliable workflows with clear permissions, human review and practical checks.

    4 lessons · about 32 min

    You will be able to

    • Map a business workflow and mark which steps GorZesk supports today.
    • Choose roles that give people the access they need and no more.

    Before you start: Practitioner level, or hands-on experience with GorZesk.

    Start learningPath overview: Workflow Builder

Levels describe stages of Pinevon learning. They are not a certification, and no certificate or credential is issued.

Reading paths by topic

Ordered sequences of guides that take you from a first step to working knowledge.

  • Path 015 resources · 5 min

    Getting started with GorZesk

    Set up, fill the catalog, install the widget and test.

    For new GorZesk users

    Start the path
  • Path 025 resources · 7 min

    AI for business

    What AI can and cannot do for a small business.

    For owners and managers

    Start the path
  • Path 034 resources · 4 min

    Customer support with GorZesk

    Answer customers, hand off well and meet them on their channels.

    For support and owners

    Start the path
  • Path 044 resources · 5 min

    Business knowledge and search

    Make your catalog something an AI can answer from.

    For owners and catalog managers

    Start the path
  • Path 054 resources · 5 min

    Workflow automation

    Suggestions, approvals and the daily brief.

    For owners and operations

    Start the path
  • Path 063 resources · 3 min

    Understanding AI agents

    What agents are and how to keep them safe.

    For curious readers and builders

    Start the path
  • Path 073 resources · 3 min

    Responsible AI for business

    Privacy, accuracy and access, in practice.

    For owners and teams

    Start the path
  • Path 083 resources · 3 min

    GorZesk for teams

    Roles, members and a weekly rhythm.

    For teams

    Start the path
  • Path 093 resources · 3 min

    Developer fundamentals

    How grounded answers and tenant isolation work under the hood.

    For engineers

    Start the path
  • Path 103 resources · 3 min

    Building AI integrations

    Principles for connecting AI to real systems safely.

    For engineers

    Start the path

Browse by what you need

Every resource has a type. Pick the one that matches your goal.

  • Quick start1Get a first result fast
  • Guide6Understand a whole area
  • Tutorial7Follow exact steps in the product
  • Concept7Learn how the ideas work
  • Best practice9Do it well, avoid common traps
  • Developer guide5Build and integrate

The idea behind it all

From a question to a grounded answer.

Most of what you will read here comes back to one principle: an AI system should answer from real data, and step aside when the data does not support an answer.

Start with what grounded AI means.

CatalogOrdersCustomersConversationsRetrieveonly real dataGrounded answerwith what it foundHand off to a personwhen confidence is low

Library

Every guide, tutorial and concept.

35 resources

  • Quick startQuick start: GorZesk in an afternoonFrom a new account to a working assistant on your website, in five steps.Beginner · 1 min read
  • GuidePrepare your catalog for AIWhat to gather before you add products, and why detail matters.Beginner · 1 min read
  • TutorialImport your catalog from a spreadsheetUse CSV or Excel to add many products at once, with a preview before anything is saved.Beginner · 1 min read
  • TutorialBrand and install the widgetSet the widget name, colour and position, then add the snippet to your website.Beginner · 1 min read
  • Best practiceTest your assistant before customers doA short checklist of questions that reveal gaps in your catalog.Beginner · 1 min read
  • ConceptWhat “grounded AI” meansThe difference between an AI that remembers and one that looks things up.Beginner · 1 min read
  • ConceptWhere AI helps a small businessRealistic uses, and where a person should stay in charge.Beginner · 1 min read
  • Best practiceHow to evaluate an AI tool for your businessQuestions to ask any vendor, including us.Intermediate · 1 min read
  • ConceptCosts and limits of AI featuresHow AI usage is measured and capped in GorZesk.Beginner · 1 min read
  • GuideHandle customer questions with the assistantHow conversations flow from the widget to your Conversations page.Beginner · 1 min read
  • Best practiceHand-off to a human, done wellMake the moment the AI steps aside feel helpful, not like a dead end.Intermediate · 1 min read
  • TutorialReply to customers from ConversationsRead a transcript and answer as a person.Beginner · 1 min read
  • TutorialConnect a messaging channelMeet customers on Telegram, Messenger, WhatsApp, Instagram or email.Intermediate · 1 min read
  • Best practiceWrite catalog content the AI can usePlain, specific descriptions produce better answers.Intermediate · 1 min read
  • Best practiceKeep stock and prices accurateA routine that keeps answers trustworthy.Beginner · 1 min read
  • TutorialUse attributes and compatibility rulesLet GorZesk check whether two products fit together, deterministically.Intermediate · 1 min read
  • ConceptHow approval-gated suggestions workAI proposes; a person decides.Beginner · 1 min read
  • TutorialRun and review action suggestionsCheck for suggestions and approve or reject them.Beginner · 1 min read
  • GuideRead your daily briefWhat each item means and how much to trust it.Beginner · 1 min read
  • ConceptWhat is an AI agent?A model that can use tools, in plain language.Beginner · 1 min read
  • ConceptTools, permissions and guardrailsHow to let an AI act without letting it do anything.Intermediate · 1 min read
  • ConceptWhy agents need human approvalRisk, reversibility and who decides.Intermediate · 1 min read
  • Best practicePrivacy basics when using AIWhat to share, what to keep out, and what to ask providers.Beginner · 1 min read
  • Best practiceSpotting and reducing wrong answersA repeatable way to keep an assistant accurate.Intermediate · 1 min read
  • Best practiceSetting team roles safelyGive people the access they need and no more.Beginner · 1 min read
  • TutorialAdd team members and rolesBring colleagues into your business in GorZesk.Beginner · 1 min read
  • Best practiceA weekly operating rhythm with GorZeskTwenty minutes a week that keep the data honest.Beginner · 1 min read
  • Developer guideHow retrieval grounds an answerThe engineering behind "look it up, then answer".Intermediate · 1 min read
  • Developer guideTenant isolation, explainedHow one business’s data stays away from another’s.Intermediate · 1 min read
  • Developer guideEvaluating an AI featureA small evaluation set and a habit of running it.Advanced · 1 min read
  • Developer guideDesigning safe AI integrationsPrinciples for connecting an AI system to real systems.Advanced · 1 min read
  • Developer guideWebhooks, signatures and idempotencyReceiving events from providers without trusting the sender blindly.Advanced · 1 min read
  • GuideA practical guide to grounded AI for your businessExplore how business records, clear answers and human review fit together.Beginner · 3 min read
  • GuideHow GorZesk uses business records to answer questionsWhat happens between a customer’s question and GorZesk’s reply, and what happens when your records do not have the answer.Beginner · 2 min read
  • GuideKeeping people in control of AI-assisted actionsWhich suggested actions wait for approval, what approving each one does, and how to review them well.Beginner · 2 min read

Looking for an answer to a specific question? Try Support or the plain-language AI topics.

Ready to try it on your own business?

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AI technology for modern businesses. GorZesk, our first product, grounds every answer in a business's real data — never a guess.

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