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  2. Reply to customers from Conversations

Tutorial

Reply to customers from Conversations

Read a transcript and answer as a person.
Beginner1 min readPart of Customer support with GorZesk

Steps

  1. 1Step 1: Open Conversations and choose a conversation.
  2. 2Step 2: Read the transcript.
  3. 3Step 3: Type in the reply box and choose Send reply.

Statuses

  • Open: in progress.
  • Handed off: waiting for a person.
  • Closed: finished.

Part of: Customer support with GorZesk

Next recommendedConnect a messaging channel

Related

  • GuideHandle customer questions with the assistantHow conversations flow from the widget to your Conversations page.Read

Last updated 2026-09-25. Something unclear or wrong? Tell us.

Related

  • Handle customer questions with the assistant
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