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  2. Connect a messaging channel

Tutorial

Connect a messaging channel

Meet customers on Telegram, Messenger, WhatsApp, Instagram or email.
Intermediate1 min readPart of Customer support with GorZesk
On this page
  1. Choose the easiest first
  2. Meta channels
  3. After connecting

Before you start

An account with the channel provider.

Choose the easiest first

Telegram is free and needs no app review: create a bot with @BotFather and paste its token under Channels → Telegram. Email needs only an address name.

Meta channels

Messenger, WhatsApp and Instagram use a Meta app: you supply page or account IDs and access tokens from Meta. WhatsApp also needs a verified WhatsApp Business number. Those are set up with Meta, not in GorZesk.

After connecting

Conversations from every channel appear in Conversations. Test each channel with a real message before announcing it.

Part of: Customer support with GorZesk

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Last updated 2026-11-02. Something unclear or wrong? Tell us.

On this page

  1. Choose the easiest first
  2. Meta channels
  3. After connecting

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