Learning path
Customer support with GorZesk
Answer customers, hand off well and meet them on their channels.
About 4 minutes4 resources, read in orderBest for support and owners
- What this path is for
- You will be able to answer customers with the assistant, take over well when it hands off, and reply on the channels they use.
- Before you start
- Products in your catalog and the widget installed or a channel connected.
The path, step by step
- 1Guide · Beginner · 1 minHandle customer questions with the assistantHow conversations flow from the widget to your Conversations page.
- 2Best practice · Intermediate · 1 minHand-off to a human, done wellMake the moment the AI steps aside feel helpful, not like a dead end.
- 3Tutorial · Beginner · 1 minReply to customers from ConversationsRead a transcript and answer as a person.
- 4Tutorial · Intermediate · 1 minConnect a messaging channelMeet customers on Telegram, Messenger, WhatsApp, Instagram or email.
Reading paths do not track progress and need no account. The learning paths by level remember completed lessons on this browser.
Next pathGorZesk for teamsRoles, members and a weekly rhythm.Quick answers in Support
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