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  1. Learning
  2. Hand-off to a human, done well

Best practice

Hand-off to a human, done well

Make the moment the AI steps aside feel helpful, not like a dead end.
Intermediate1 min readPart of Customer support with GorZesk

Principles

  • Tell the customer plainly that a person will answer.
  • Do not make them repeat themselves; read the transcript first.
  • Reply within the time you promise, and promise only what you can keep.

In GorZesk

Handed-off conversations appear in Conversations. Open one, read the transcript, type your reply and send it.

Part of: Customer support with GorZesk

Next recommendedReply to customers from Conversations

Related

  • GuideHandle customer questions with the assistantHow conversations flow from the widget to your Conversations page.Read

Last updated 2026-11-02. Something unclear or wrong? Tell us.

Related

  • Handle customer questions with the assistant
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