Industries
Handmade and crafts
Small-batch makers and craft sellers with small catalogs.
The challenge
What makes this industry hard
Small catalogs, one-off pieces and made-to-order work, usually run by the maker who also answers every message.
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Small catalogs and one-off items.
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The owner is also the support team.
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Limited time to answer messages.
What customers ask
Questions your customers send
Typical examples, not quotes from real customers. GorZesk answers from your catalog and stock, or hands the conversation to a person when your records do not say.
“Is the blue ceramic mug still available?”
“Can I have this necklace in silver instead of gold?”
“How much is the large woven basket?”
How GorZesk could help
Capabilities that apply
Only general GorZesk capabilities that exist today. GorZesk has no industry-specific modules.
- No minimum catalog size
- Compatibility engine for pairing pieces
- Approval queue for every AI action
Illustrative example
What this looks like
How the product is designed to work, told as a short scenario. Examples, not customer accounts.
A maker with thirty products gets the same grounded chat as a large store.
Appropriate AI use
Where AI helps, and where it stays out
Where it helps
- Answer common questions on the website and messaging apps.
- Queue every suggested action for approval.
- Pair pieces using compatibility rules where it makes sense.
Where it stays out
- It answers only from your catalog and records, never from general knowledge about your products.
- When the data does not support an answer, it says it does not know and hands off to a person.
- Anything with real-world consequences waits for your approval.
Getting started
Set it up, and know what stays with you
Setup steps
- Add your products, including one-off pieces with a stock of one.
- Record each sale, so sold pieces stop being offered.
- Connect the channels you already sell through, such as Instagram or WhatsApp.
- Turn on notifications so hand-offs reach you quickly.
What a person still decides
- Custom commissions and personalised requests are handed to you; the assistant does not agree to them.
- Every suggested action waits in the approval queue.
Limits
What GorZesk does not do
- GorZesk is a catalog-and-orders product. It does not include industry-specific modules (for example prescriptions, table booking or shipping-carrier integrations) unless they are listed on the product page.
- Custom-order design workflows are not part of GorZesk today.
Integrations
How it connects
Your website widget and the messaging channels you connect (Messenger, WhatsApp, Instagram, Telegram, email), plus CSV and Excel import. No other third-party integrations are built in today.
Security considerations
Read this before you put data in
GorZesk isolates each business’s data with an API-layer membership check on every request, validates uploads, and keeps AI answers inside your own data. GorZesk does not hold SOC 2, ISO 27001, HIPAA or PCI certification, and nothing on this page should be read as a compliance claim for your industry. Check your own regulatory requirements before putting sensitive data in any tool. Security and data
Learn and get help
Set it up with guides and answers
- Getting started with GorZeskA reading path from an empty account to a working assistant.
- Import your catalog from a spreadsheetCSV or Excel, with a preview and a sample file.
- Catalog and products helpVariants, attributes, photos and product limits.
- Plans and billing helpThe free first month and the Pro, Business and Custom plans.
Try it on your own catalog.
Your first month is free, with every feature and no card.