Available
GorZesk capability
Conversations and team inbox
When the assistant hands off, or you simply want to reply yourself, the conversation is waiting in one inbox your whole team can work from.
Why it matters
The problem it solves
- Messages arrive on the website, in chat apps and by email, and nobody knows who has answered what.
How it works in GorZesk
Step by step
- Step 1: Conversations arrive in one placeFrom the website widget and every connected channel.
- Step 2: Filter what needs youBy status (open, handed off, closed), channel, needs a reply, unread, assigned to me, unassigned or a teammate, or by search.
- Step 3: Assign itA teammate can take a conversation; owners and admins can reassign it.
- Step 4: ReplyYour reply is delivered to the customer on their channel, with a delivery state and a limited number of retries if the channel fails.
- Step 5: See the contextQuotes and orders linked to the conversation sit alongside it.
Before you start
What you need, and who can use it
- What you need
- The widget installed or a channel connected.
- Teammates invited from Settings > Team if you work as a team.
- Plans
- Every plan. Team members: 5 on Pro and during the free first month, unlimited on Business, by contract on Custom plans. Compare plans
- Who can use it
- Owner, admin and staff. Only the owner can invite an admin. Invitations are single-use and expire after 7 days.
Limits
What it does not do
- Replies on Messenger, WhatsApp, Instagram and Telegram depend on your own provider accounts and their rules.
- There is no phone or voice calling.
- Hand-off alerts are in-app notifications in GorZesk.
Learn and get help
Set it up with guides and answers
Help articles
- AI assistant and widget 15 articles
- Team and access 8 articles
Try it on your own catalog.
Your first month is free, with every feature and no card.