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Anchor capability

Customer answers from your catalog

Shoppers ask the same questions all day: is it in stock, how much is it, does it come in medium? Anchor answers them on your website and the channels you connect, using only what is in your catalog.

Start free Watch the demo
anchor.pinevon.com/demo
Anchor public demo: a shopper asks about a desk lamp and the answer quotes the catalog price and stock, with the product shown beside it
A shopper question in Anchor’s public demo. Fictional shop and products.

Why it matters

The problem it solves

  • The answers already exist in your catalog, but a person has to look each one up.
  • A general chatbot answers fluently and sometimes wrongly, which is worse than no answer when a price or stock level is involved.

How it works in Anchor

Step by step

  1. 1Step 1: A shopper asksOn the website widget or a connected channel, in their own words.
  2. 2Step 2: Anchor searches your catalogAn exact SKU match first, then keyword and meaning-based search across your active products.
  3. 3Step 3: It replies with the products it foundThe reply is written by an AI model; the product name, price, stock and SKU shown beside it come straight from your records.
  4. 4Step 4: Or it hands offWhen nothing relevant is found, it says so, marks the conversation as handed off and notifies your owners and admins in Anchor.
  5. 5Step 5: Quotes can start hereA shopper can ask for a quote in the chat; it arrives in Quotes as pending, priced from your catalog.

Before you start

What you need, and who can use it

What you need
  • Active products in your catalog, ideally with prices, stock and short descriptions.
  • The website widget installed, or a messaging channel connected.
Plans
Every plan. Monthly AI reply limits: 600 on Free, 2,500 on Starter, 4,500 on Growth, 25,000 on Business, by contract on Enterprise. Compare plans
Who can use it
Owners and admins set up the widget and channels. Shoppers need no account.

Limits

What it does not do

  • It answers only from your catalog, not from general knowledge.
  • It does not invent prices, discounts, stock levels or policies.
  • It does not take payments or book appointments.
  • Escalation happens when the search finds nothing relevant; there is no confidence score behind it.
  • When the monthly AI reply limit is reached, AI replies pause until the next month or an upgrade; your own replies keep working.

Learn and get help

Set it up with guides and answers

Guides

  • How Anchor uses business records to answer questions
  • Test your assistant before customers do

Help articles

  • AI assistant and widget 15 articles

Related

Works together with

  • Catalog and inventoryOne product catalog with variants, attributes and stock that the assistant, the dashboard and your quotes all read from.Read more
  • Conversations and team inboxEvery customer conversation in one shared inbox, with filters, assignment and replies that reach the customer on their channel.Read more
  • ChannelsThe website widget plus WhatsApp, Messenger, Instagram, Telegram and email, each answered by the same grounded assistant.Read more

All Anchor capabilities

Try it on your own catalog.

Anchor has a free plan with no time limit.

Start free Talk to us
pinevon

AI technology for modern businesses. Anchor, our first product, grounds every answer in a business's real data — never a guess.

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