The short answer
A website chatbot is a chat window on your site. Older ones follow scripted menus. AI chatbots read the visitor’s free-text question and reply in natural language.
For a business, the important question is where the answer comes from. A chatbot that answers from memory can quote a wrong price. One that retrieves from your catalog can be checked.
What GorZesk does about it
GorZesk provides a website widget you brand with your name, colour and welcome message, then install by pasting one snippet before the closing body tag.
The widget answers from your catalog and stock, can prepare a quote request, and hands the conversation to you when it is unsure. Every conversation appears on your Conversations page.
Limits to know
- The preview in the dashboard does not count as an installation; GorZesk detects the live script the first time it loads.
- Quality depends on catalog completeness.
Common questions
Do I need to code to add it?
No. You copy a snippet from the Installation tab and paste it into your pages.
Can I take over a conversation?
Yes. You can reply yourself from the Conversations page.
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Last updated 2026-09-25. Something unclear or wrong? Tell us.