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  3. Why did connecting a channel fail?

Channels and integrations

Why did connecting a channel fail?

Short answer

The most common cause is an incorrect ID or an access token that is expired or lacks permission. Copy them again from the provider and retry.

If it does not work

  • Check there are no extra spaces.
  • Confirm the token belongs to the same app and page or number.

Category: Channels and integrations · Last updated 25 September 2026

Related questions

  • Why did my file fail to read?
  • Are channel webhooks verified?
  • Are messages from every channel in one place?
  • How do I connect email?
  • How do I connect Facebook Messenger?
  • How do I connect Instagram?

More in Channels and integrations

Learn more

  • Connect a messaging channelGuide

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