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Part of GorZesk · by Pinevon

Messaging channels

Answer customers from other channels in the same GorZesk inbox.

View setup

Overview

Besides the website widget, GorZesk can connect messaging channels so customer conversations arrive in one inbox. Which channels you can connect depends on your plan.

How to set it up

  1. Open Channels in GorZesk.
  2. Choose a channel your plan includes and follow its connection steps.
  3. Send a test message and check it appears in Conversations.

Limitations

  • Connecting depends on the provider account and approval, which Pinevon cannot speed up.

Documentation and support

  • Which channels can GorZesk connect to?
  • What do I need from Meta to use Messenger, WhatsApp or Instagram?
  • Why is a channel showing Not connected?
  • Contact support
Availability
Part of GorZesk. Each channel depends on your plan and on the provider account you connect; some need approval from the provider first.
Requirements
  • A GorZesk business.
  • Your own account with the channel provider (for example a Meta business account for Messenger, WhatsApp or Instagram).
Data access
  • Messages from connected channels are stored as conversations in your GorZesk business.
  • The provider’s own terms apply to messages on their service.
Made by
Pinevon (first-party)

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Pinevon

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