Topic group

Anchor users

Day-to-day help and tips for running your shop on Anchor.

About this group

For owners and teams who use Anchor: setting up the catalog, answering customers, quotes and orders, the daily brief and suggestions.

Questions about your own account or data are better handled privately by support, so nothing sensitive ends up in a public channel.

Describe the steps you took and what Anchor showed.
For billing or account problems, contact support instead of posting details.
Be kind and assume good intent. Disagree with ideas, not people.
Never post passwords, API keys, customer details or anything private from your business. The team will never ask for them.
Share what you have tried and what happened. Screenshots help; blur personal data first.
No selling, spam or unsolicited promotion.
Security problems go to security@pinevon.com or the report page, not a public channel.
Each channel’s own terms and moderation apply. Pinevon cannot see or remove posts outside channels it runs.

Guidelines

Describe the steps you took and what Anchor showed.

For billing or account problems, contact support instead of posting details.

Be kind and assume good intent. Disagree with ideas, not people.

Never post passwords, API keys, customer details or anything private from your business. The team will never ask for them.

Share what you have tried and what happened. Screenshots help; blur personal data first.

No selling, spam or unsolicited promotion.

Security problems go to security@pinevon.com or the report page, not a public channel.

Each channel’s own terms and moderation apply. Pinevon cannot see or remove posts outside channels it runs.