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How to measure AI assistant quality

A simple way to score an assistant’s answers with your own questions.
On this page
  1. The short answer
  2. What GorZesk does about it
  3. Limits to know
  4. Common questions

The short answer

Write twenty real questions from your own customers, include some the assistant should not be able to answer, and score each answer as correct, hand-off, or wrong. Repeat after any change.

What GorZesk does about it

GorZesk’s own AI is checked with an automated evaluation suite covering catalog answers, unknown questions, prompt injection and cross-tenant access. You should still test with your own data.

Step-by-step guide

Limits to know

  • A test suite shows tested behaviour, not a guarantee for every question.

Common questions

What is a good result?

Correct answers from your data, and a hand-off when data is missing. Confident answers that are not in your catalog are bugs to report.

Related topics

  • AI assistantsWhat is grounded AI (and why it matters)?Grounded AI looks facts up before it answers. Here is the difference from an AI that answers from memory.Read
  • Getting startedHow to choose an AI tool for your businessQuestions to ask any AI vendor, and how to run your own test before committing.Read

Last updated 2026-09-25. Something unclear or wrong? Tell us.

On this page

  1. The short answer
  2. What GorZesk does about it
  3. Limits to know
  4. Common questions

Related topics

  • What is grounded AI (and why it matters)?
  • How to choose an AI tool for your business

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