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Customer support

24/7 customer answers with AI

What round-the-clock AI answers can and cannot promise.
On this page
  1. The short answer
  2. What GorZesk does about it
  3. Limits to know
  4. Common questions

The short answer

An assistant can reply at any hour, which helps customers in other time zones and outside working hours. It cannot resolve things that need a person.

What GorZesk does about it

GorZesk’s assistant answers from your data around the clock; open items and hand-offs wait in Conversations for your team.

Limits to know

  • Response speed depends on the AI providers in use; GorZesk tracks latency and failures in AI Usage.

Common questions

Will it work if one AI provider is down?

GorZesk can fall back to other configured providers and reports failures in AI Usage.

Related topics

  • Customer supportAI customer support: what it can and cannot doHow AI handles repetitive support questions, and why human hand-off matters.Read

Last updated 2026-09-25. Something unclear or wrong? Tell us.

On this page

  1. The short answer
  2. What GorZesk does about it
  3. Limits to know
  4. Common questions

Related topics

  • AI customer support: what it can and cannot do

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