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AI assistants

AI agents vs chatbots: what is the difference?

Chatbots answer; agents can also act. Why the difference matters for business risk.
On this page
  1. The short answer
  2. What GorZesk does about it
  3. Limits to know
  4. Common questions

The short answer

A chatbot mainly answers questions. An agent can also take steps: look things up, draft a message, change a record. The more it can do, the more it needs limits and approvals.

What GorZesk does about it

GorZesk’s assistants can retrieve, compare and prepare actions, but consequential actions are written as pending items for your approval.

Limits to know

  • GorZesk does not run open-ended autonomous agents. Autonomy is deliberately limited.

Common questions

Is GorZesk an AI agent?

It has assistants that can propose actions, always under your approval for anything with real consequences.

Related topics

  • AutomationApproval-gated AI actionsWhy AI should propose, and you should approve, anything that affects customers or money.Read
  • AI assistantsWhat is an AI assistant for business?A plain explanation of business AI assistants, what they can do, and where a person should stay in charge.Read

Last updated 2026-09-25. Something unclear or wrong? Tell us.

On this page

  1. The short answer
  2. What GorZesk does about it
  3. Limits to know
  4. Common questions

Related topics

  • Approval-gated AI actions
  • What is an AI assistant for business?

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