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Pinevon app · by Pinevon

Anchor

Catalog, stock, quotes, orders and customer conversations in one place, with grounded AI assistants.

Open Anchor (opens anchor.pinevon.com in a new tab)Start for free (opens account.pinevon.com in a new tab)See the demo (opens anchor.pinevon.com in a new tab)

Overview

Anchor is Pinevon’s business product for companies that sell from a catalog. It keeps products, stock, customers, quotes, orders and conversations together.

A customer assistant answers product questions from your catalog and hands the conversation to your team when it finds nothing relevant. You can ask plain-language questions about your own sales and stock, and suggested actions wait for your approval.

Screenshots

  • Anchor demo: a customer question answered from the catalogue with its source shown
    From Anchor’s public demo (fictional shop).
  • Anchor demo: the owner’s daily brief with the data window behind each item
    Daily brief in the public demo (made-up data).
  • Anchor demo: a quote that becomes an order
    Quote to order in the public demo (made-up data).

How to set it up

  1. Sign up or sign in with your Pinevon account.
  2. Open Anchor and create your business (name, country, currency, language, timezone).
  3. Add products or import them from a CSV or Excel (.xlsx) file.
  4. Brand and install the website widget, or connect a channel.
  5. Test the assistant with real customer questions.

Limitations

  • Anchor does not process payments.
  • It is built for catalog-based businesses, not services, scheduling or project billing.
  • AI answers can be wrong when your records are incomplete or out of date.

Documentation and support

  • How do I start using Anchor?
  • About Anchor
  • Anchor pricing (opens in a new tab)
  • Contact support
Availability
Available now as a web app. There is a Free plan with usage limits and paid plans; see Anchor’s pricing page.
Requirements
  • A Pinevon account (the same sign-in works for Anchor).
  • A modern web browser.
  • A website is optional; you can use Anchor without one.
Data access
  • Anchor stores the business records you add: products, stock, customers, quotes, orders and conversations.
  • Every request is checked against the business it belongs to; other businesses cannot see your records.
  • AI features send the relevant text to the AI providers listed in the Subprocessors document.
Made by
Pinevon (first-party)

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All tools
pinevon

AI technology for modern businesses. Anchor, our first product, grounds every answer in a business's real data — never a guess.

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