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Trust and safety

AI safety for business chatbots

The practical risks of AI chatbots (wrong answers, data leaks, prompt injection) and how to reduce them.
On this page
  1. The short answer
  2. What GorZesk does about it
  3. Limits to know
  4. Common questions

The short answer

The main risks are confident wrong answers, one customer’s data reaching another, and users trying to trick the assistant into ignoring its rules (prompt injection).

Practical defences: answer from retrieved facts, separate each business’s data, treat all user text as untrusted, and require approval for real-world actions.

What GorZesk does about it

GorZesk keys all data to a business, tests for cross-tenant access and prompt-injection attempts in an automated evaluation suite, and requires approval before consequential actions.

Limits to know

  • No AI system is risk-free. Pinevon does not claim a security certification; see the Trust pages for what is and is not in place.

Common questions

Does Pinevon hold a security certification?

No. The Trust page lists what is not claimed as clearly as what is.

Related topics

  • AI assistantsWhat is grounded AI (and why it matters)?Grounded AI looks facts up before it answers. Here is the difference from an AI that answers from memory.Read
  • AutomationApproval-gated AI actionsWhy AI should propose, and you should approve, anything that affects customers or money.Read

Last updated 2026-09-25. Something unclear or wrong? Tell us.

On this page

  1. The short answer
  2. What GorZesk does about it
  3. Limits to know
  4. Common questions

Related topics

  • What is grounded AI (and why it matters)?
  • Approval-gated AI actions

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